We understand that sometimes things do not work out according to plan. Here is our cancellation policy to help you if you need to cancel:
– If you cancel over a week in advance from your initial booking date, you will receive a full refund.
– If you cancel more than 24 hours in advance, we will be happy to reschedule you or issue you a voucher good for up to one year.
– Less than 24 hours, we will be unable to issue you a refund.
– If you do not show for your tour or walk, no refund will be given.
– If you show up more than 15 minutes late, you will not be eligible to attend a group trek. No refund will be given.
– If you bring a pet, you are not allowed to leave it in the car. No pets are allowed on the farm. Therefore you will be unable to attend the Farm Tour or Private Trek and will not be eligible for a refund.
**Inclement weather policy:** Lilymoore Farm cannot guarantee weather conditions. Safety is a priority on the farm. We reserve the right to cancel or reschedule your trek, farm tour, or other event the morning of the event if severe weather conditions are imminent, or if we have reason to believe that the participants and alpacas may be in danger from weather. We will send you an email before 7AM the day of the event if we are cancelling that day. We will also call the participant if we do not hear a response from your email. It is at Lilymoore Farm’s discretion to decide if the event will be called off and this decision can only be made on the day of the scheduled event. We hold treks and farm tours for light to medium rain.
Some examples of severe weather include high winds (25 miles per hour), excessive rain, severe cold weather or snow, and lightening.
Please note that if we have to cancel due to weather conditions, you will be given the option to reschedule within 1 year or a full refund will be given to you. Once you give us your decision, it is final. Decisions cannot be reversed.
This weather policy is subject to change.
Refunds will be processed within 10 working days.